For us, it’s bigger than returns.

It’s about taking back control of your time.

Stephanie Nordhaus
Founder & President

Scott Nordhaus
Founder & CEO

Caroline Kappler
SVP of Business Dev.

Melanie Mroz
Chief Operations Officer

Alfredo Cabeza
Founder & CTO

Michelle Levesque
Chief Designer

Kellie Reichert
Regional Director

Read more about our team

  • Founder

    Stephanie is an experienced business owner and forward-thinking leader. She brings people together and forms partnerships. Her time as Founder and CEO of Styling with Stephanie showed her the need for better online returns, which led to the creation of Return Valets. Her motto, "Why waste time standing in line when there are more fun things to do?" reflects her focus on customer convenience.

  • Founder & CEO

    Former Senior VP of Sales and Distribution at DIRECTV, Scott led a team to acquire the first 10 million subscribers and building a multi-billion dollar enterprise. He then founded several successful companies, securing contracts with Apple, Amazon, Walmart, Microsoft, Costco, Sam's Club, and Target. Scott’s entrepreneurial experience are essential to the growth and trajectory of Return Valets.

  • Founder & CTO

    Alfredo is a seasoned entrepreneur and technology leader with 25 years of experience building and optimizing logistics and e-commerce systems. Focused on delivering exceptional customer experiences, he designs efficient, resilient systems that drive both satisfaction and cost-effectiveness. His expertise spans outbound and returns shipping, international freight, and warehouse operations—consistently delivering results that delight both customers and investors.

  • Chief Operations Officer

    Melanie is a dynamic leader with a track record of success across multiple roles, from founder and CEO to VP of Sales. Her drive, strategic mindset, and commitment to customer-focused solutions set her apart. Always thinking ahead, she consistently anticipates challenges and opportunities before they arise. Simply put, Melanie is Return Valets’ secret weapon.

  • Chief Designer

    Michelle, the founder of Michelle Tumlin Designs, brings 20 years of interior design expertise to Return Valets. Michelle ensures that every commercial and residential Return Valets install is done in a manner that’s harmonious with the property’s unique aesthetic and traffic flows — elevating the resident experience while maintaining a cohesive and visually harmonious environment.

  • SVP Business Development

    Caroline is a seasoned sales professional with over 20 years of experience spanning real estate, technology, and the multifamily industry. She has led sales initiatives to modernize the home warranty sector, directed national sales efforts, and leveraged technology to enhance multifamily living. Caroline ensures RV-powered communities enjoy seamless, high-quality service.