Welcome to Return Valets, your premier online returns concierge service catering to the multifamily, commercial, and residential markets. We specialize in providing affordable solutions tailored to meet the diverse needs of our clients. Whether it’s direct pickup from your doorstep or using our strategically located, secured Return Drop Boxes, Return Valets is committed to delivering unparalleled convenience for you, your residents, and your tenants.

In an era where online shopping is thriving but time for returns is scarce, Return Valets brings a touch of luxury to your life by simplifying the returns process. Our mission is to make returns simple, convenient, and affordable, offering a personalized concierge service that elevates your experience with every return.

Call us at 1-800-809-0079 or send us an email at info@returnvalets.com to find out how we can customize a solution for your multifamily or commercial property.

Or if you would like to schedule a return from your residence, just download our app below…

…or scan this QR code with your phone:

In a few simple steps, your return packages or items are returned!

In a few simple steps, your return packages or items are returned!

Use your phone and our app to scan your return label or upload your QR code. Add as many return packages or items as you like.

Use your phone and our app to scan your return label or upload your QR code. Add as many return packages or items as you like.

Tell us when it is convenient for you to have us pick up your return packages or items. Choose a date and time window.

Tell us when it is convenient for you to have us pick up your return packages or items. Choose a date and time window.

We’ll send you a reminder on pick-up day and notify you when they have been dropped off at the courier location.

We’ll send you a reminder on pick-up day and notify you when they have been dropped off at the courier location.

Done!

Done!

What will you do with all your extra time?

 FAQs

  • Are you tired of the hassle of returning online purchases that didn't work out? Return Valets at your service! We're experts in handling package returns, and we make it easy for you.

    We'll pick up your returns and ensure they reach FedEx, UPS, USPS, or Amazon drop-off locations. Say goodbye to waiting in lines and missing return windows. What will you do with your extra time?

    1. Start your return on the website or app where you made the purchase. You'll receive a return shipping label or a QR code.

    2. Open the Return Valets iPhone or Android app and tap on START A RETURN.

    3. The Return Valets app will guide you through the simple return steps.

    4. We'll collect your returns and get them to where they need to go.

  • It's your choice! You can package your returns, or we can do it for you. Just follow the instructions in the app. If packaging is required, we'll handle it at no cost to you.

  • No printer? No problem! If you don't have a printer, you can upload your return shipping label or QR code using the Return Valets App, and we'll take care of printing it for you.

    If you already have a printed label or QR code, you can attach it to the package or place it in the bag with the item you're returning.

  • Yes, if your return item uses a QR code instead of a return shipping label, you will upload the QR code into the Return Valets app. We’ll package it, if needed, and make sure it gets to where it needs to go.

  • Absolutely! We scan and track each of your return items or packages from pickup to drop-off. And we insure your returns against loss or damage, just in case anything goes wrong while they're in our care. Terms and conditions apply (refer to the Terms and Conditions section in the Return Valets App).

  • No, we can pick up your online returns even when you’re not at home. When you set up your returns using the Return Valets iPhone or Android app, you can select how we will pick up your returns.

    And if you live in an apartment with Return Valets as an amenity, just simply use our app and place it in your Returns Drop Box.

  • If we are picking up your returns at your door, you can schedule the date and pickup window when you want your returns picked up. If we are picking up at your building, we will coordinate a pickup time with your building management.

  • Yes, we will notify you once your driver has picked up your returns, as well as when they are dropped off at the courier location.

  • If you need to return an item that’s bigger than 24” on any side, please contact us at help@returnvalets.com with the item's dimensions and a description. We'll do our best to assist you.

We support returns using: